Return Policy
Thank you for shopping with us! Please review our return policy carefully before making a purchase.
All Sales Are Final
All of our products are custom-made to order. We do not stock inventory, which means we cannot offer cancellations, returns, or refunds once your order has been placed.
Giveaway Entry
By placing an order, your entries are automatically submitted for any active giveaway. Because of this, no refunds will be issued under any circumstances.
Digital Products
All purchases of digital items are non-refundable and non-returnable. Once the file has been delivered, the sale is considered final.
Damaged or Incorrect Items
If you receive a damaged item or the wrong product, please contact us immediately upon delivery at bowserbrotherssupply@gmail.com. We will work quickly to correct the issue. To be eligible for assistance:
- You must notify us within 48 hours of receiving the item.
- Provide clear photos of the damage or incorrect item.
- Keep all packaging for possible return or inspection.
We reserve the right to refuse assistance for any claims made after the 48-hour window or without sufficient documentation.