Frequently Asked Questions – Bowser Brothers Supply
When will my order ship?
We do our best to ship orders as quickly as possible. However, please note that shipping times are not guaranteed. Factors such as high demand, carrier delays, or holidays may affect delivery times.
How do I get entered into your giveaways?
Every purchase made through our store automatically gets you entered into the current giveaway—no extra steps needed!
Can I enter the giveaway without making a purchase?
Yes! See the Official Rules for details on how to enter without a purchase.
How are winners contacted?
Winners are contacted using the information provided at checkout, typically via email or phone. Please make sure your contact information is accurate and up to date to avoid missing important notifications.
Who selects the giveaway winner?
All winners are selected by a third-party administrator: American Sweepstakes. This ensures fairness and transparency in our drawing process.
I purchased a digital download—where is it?
First, please check your spam or junk folder in your email. If you still don’t see it, contact our support team, and we’ll make sure you receive your download.
Why haven't I received a response to my social media message?
Due to our small team, we’re unable to respond to messages sent via social media. For the fastest assistance, please reach out through our official support channels listed on our website.